Question 1

CURRICULUM - KNOWLEDGE MODULES

Accepted Answer

This qualification is made up of the following compulsory Knowledge and Practical Skill Modules as well as Work Experience modules.
Knowledge Modules: 
 • 132107-000-00-00-KM-01: Quality Management and Quality Management Systems, NQF Level 5, Credits 11 
 • 132107-000-00-00-KM-02, Quality Management and the 4th Industrial Revolution, NQF Level 5, Credits 3 
 • 132107-000-00-00-KM-03, Process Management, NQF Level 5, Credits 6 
 • 132107-000-00-00-KM-04, Fundamental Management Principles, NQF Level 5, Credits 4 
 • 132107-000-00-00-KM-05, Managing Quality Assurance Department or Business Unit, NQF Level 5, Credits 8 
 • 132107-000-00-00-KM-06, Risk Profiling, NQF Level 5, Credits 4 
 • 132107-000-00-00-KM-07, Internal and External Stakeholders, NQF Level 5, Credits 2 
 • 132107-000-00-00-KM-08: Quality Management, NQF Level 6, Credits 8 
 • 132107-000-00-00-KM-09, System Management and Leadership, NQF Level 6, Credits 6 
 • 132107-000-00-00-KM-10, Management of Resources and Administration, NQF Level 6, Credits 6 
 • 132107-000-00-00-KM-11, Standards and Statutory and Regulatory Requirements, NQF Level 6, Credits 10 
 • 132107-000-00-00-KM-12, Design of Quality Measurement, NQF Level 6, Credits 10 
 • 132107-000-00-00-KM-13, Quality Management Finances, NQF Level 6, Credits 6

Total number of credits for Knowledge Modules: 84

Question 2

CURRICULUM - PRACTICAL SKILL MODULES

Accepted Answer

This qualification is made up of the following compulsory Knowledge and Practical Skill Modules as well as Work Experience modules.
 • 132107-000-00-00-PM-01, Implement and Maintain Quality Assurance Processes in Compliance with Regulatory and Customer Requirements, NQF Level 5, Credits 4 
 • 132107-000-00-00-PM-02, Conduct Quality Assurance to ensure Product/Service conforms to Standards and Regulatory requirements, NQF Level 5, Credits 4 
 • 132107-000-00-00-PM-03, Manage Documentation and Records within Quality Assurance Processes, NQF Level 5, Credits 2 
 • 132107-000-00-00-PM-04, Improve the Effectiveness and Efficiency of Quality Assurance Processes, NQF Level 5, Credits 2 
 • 132107-000-00-00-PM-05, Introduce new Products/Service, NQF Level 5, Credits 2 
 • 132107-000-00-00-PM-06, Critically Analyse Qualitative and Quantitative Data and Use Information for Improvements, NQF Level 5, Credits 2 
 • 132107-000-00-00-PM-07, Lead and Manage Wellbeing and Performance of Staff and Effectiveness of Teams, NQF Level 5, Credits 2 
 • 132107-000-00-00-PM-08, Apply Principles of Business Ethics and Accountability, NQF Level 5, Credits 2 
 • 132107-000-00-00-PM-09, Conduct internal audits of the Quality Management Systems Policies and Procedures, NQF Level 5, Credits 4 
 • 132107-000-00-00-PM-10, Plan the Quality Management Function and Activities, NQF Level 6, Credits 4 
 • 132107-000-00-00-PM-11, Develop Quality Business Unit Plans and Control the Achievement of Targets, NQF Level 6, Credits 4 
 • 132107-000-00-00-PM-12, Manage Human Capital of the Quality Management Business Unit, NQF Level 6, Credits 4 
 • 132107-000-00-00-PM-13, Compile a Budget for Operational Expenses for the Quality BU, NQF Level 6, Credits 4 
 • 132107-000-00-00-PM-14, Identify, Acquire and Manage Necessary Resources for Execution of the Quality Function, NQF Level 6, Credits 4 
 • 132107-000-00-00-PM-15, Manage Quality Management Systems, NQF Level 6, Credits 6 
 • 132107-000-00-00-PM-16, Execute Continuous Improvement and New Product/Service Implementation, NQF Level 6, Credits 6 
 • 132107-000-00-00-PM-17, Analyse and Evaluate Information and Report on Quality Management Functions, NQF Level 6, Credits 4 
 • 132107-000-00-00-PM-18, Apply Business Ethics, Accountability and Liability to Uphold Company Reputation, NQF Level 6, Credits 6 
 • 132107-000-00-00-PM-19, Manage Quality Assurance Activities, NQF Level 6, Credits 8

Total number of credits for Practical Skill Modules: 74

Question 3

CURRICULUM - WORK EXPERIENCE MODULES

Accepted Answer

This qualification is made up of the following compulsory Knowledge and Practical Skill Modules as well as Work Experience modules.

Work Experience Modules:
 • 132107-000-00-00-WM-01, Conduct Quality Assurance at Various Stages of the Process, NQF Level 5, Credits 28 
 • 132107-000-00-00-WM-02, Maintain Productive and Effective Work Teams for a Quality Business Unit, NQF Level 5, Credits 16 
 • 132107-000-00-00-WM-03, Render Quality Planning, Monitoring and Communication Services, NQF Level 6, Credits 24 
 • 132107-000-00-00-WM-04, Attend to Standard Financial Planning, Monitoring and Controlling Procedures of the Quality Business Unit, NQF Level 6, Credits 20 
 • 132107-000-00-00-WM-05, Plan and Control Targets and Performance Standards in Accordance with Workplace Processes and Procedures, NQF Level 6, Credits 24

Total number of credits for Work Experience Modules: 112

Question 4

FEES

Accepted Answer

R46 000.00 (Incl. VAT) per student

Payment plan:
 • R11500.00 (Incl. VAT) deposit
 • 6 instalments of R5750.00 (Incl. VAT)

Question 5

ENTRY REQUIREMENTS

Accepted Answer

Occupational Certificate: Quality Controller (NQF 4)  or equivalent

Question 6

ASSOCIATED OCCUPATION

Accepted Answer

Quality Manager

Alternative Titles used by Industry 
Quality technician, quality control manager, quality assurance manager, reliability engineer, metrologist, quality systems auditor, quality controller, product quality manager, supplier quality manager, quality systems manager, and monitoring and evaluation practitioner

Question 7

CERTIFICATION

Accepted Answer

Must be declared competent on the knowledge, practical, and work experience modules.

Question 8

NOTIONAL HOURS

Accepted Answer

Total number of credits for Knowledge Modules: 84 (31%)
Total number of credits for Practical Skill Modules: 74 (27%)
Total number of credits for Work Experience Modules: 112 (42%)

Total credits: 270
Total notional hours: 2700

Question 9

ACCREDITATION

Accepted Answer

After completing all the assessments, moderation, and declared competent, the student will be eligible to receive a Occupational Certificate: Quality Manager.

Accreditation Number: 07-QCTO/SDP040723072714
Accrediting authority: QCTO
Qualification ID: 118768

Question 10

ADMISSION REQUIREMENTS

Accepted Answer

Occupational Certificate: Quality Controller (NQF 4) or equivalent

Question 11

WHO SHOULD ATTEND

Accepted Answer

This qualification has been designed to address the shortage of suitably qualified quality managers in the production as well as the services environment. This qualification establishes a South African standard for uniformity and consistency in the training of staff employed in various industries.

Quality Managers are employed across all sectors of industry, services, parastatals and government departments. Experienced managers and people working in the quality environment requiring a formal qualification, will benefit from this qualification.

The structure of the qualification provides for learning at a quality assurer level (structured as a part qualification) and progresses to the level of the operational quality management level. It forms the next steppingstone in the learning path which started as quality inspector, progressing to quality controller and then entering this qualification of which the exit points prepare learners for employment as quality assurers and eventually quality managers. This qualification contributes to national initiatives in terms of increasing competitiveness, creation of jobs, exports, and entrepreneurship development.

This occupational qualification responds to a specific need in the South African labour market to provide a standard for the development of persons employed as quality assurers, quality managers and entrepreneurs in the quality industry. This promotion of a culture of quality is in line with international initiatives.

Customers will receive quality products and services and thereby improve the competitiveness of the country. By offering consistency and uniformity in the practice of quality through a recognised qualification, the learners will be more employable.

Question 12

IMPORTANT DATES

Accepted Answer

Registration deadline: 15 January 2024
Orientation and introduction: 22 January 2024
Shipping of learner material: 22 - 26 January 2024
Commencement of lectures: 29 January 2024

Question 13

TIME COMMITMENT AND DURATION

Accepted Answer

This qualification is made up of the following compulsory Knowledge, Practical Skills and Work Experience Modules:

Knowledge Modules 
Total number of credits for Knowledge Modules: 84
Total notional hours: 840

Practical Skill Modules 
Total number of credits for Practical Skill Modules: 74
Total notional hours: 740

Work Experience Modules 
Total number of credits for Work Experience Modules: 112
Total notional hours: 1120

Question 14

COURSE APPROACH

Accepted Answer

• The theory will be presented in the form of on-demand videos, Monday to Friday. The student will need 2.5 to 3.5 hours to go through the content.
 • Live online group sessions will be held fortnightly. The classes are usually evening classes starting from 6 PM to 9 PM but can be scheduled on other agree times. The purpose of the online group sessions is to summarise the content, explain the assessments, and take on any questions from students.
 • Students will then complete the assessments on the assessment booklets provided to them. 
 • After completion of theoretical sessions, the student will need to complete the practical work and ensuring they complete the logbooks and assessments. Summative assessment will be completed by the students.
 • The student will then submit their portfolio of evidence after completion of all assessments.
 • Palucraft will then complete the assessment and moderation after which we will submit our recommendations to the SETA.
 • The SETA will do their audits and final outcomes.
 • If successful, the student will receive their qualification.

Question 15

WHAT IS INCLUDED WITH THE COURSE?

Accepted Answer

• Learner material
 • Live online classes lasting 2 to 3 hours
 • 24-months access to our Learner Management System course content
 • 24-months email support
 • Certificate of Completion
 • If declared competent, a Occupational Certificate: Quality Manager (NQF 6)

Question 16

POTENTIAL JOB OUTCOMES

Accepted Answer

Quality technician, quality control manager, quality assurance manager, reliability engineer, metrologist, quality systems auditor, quality controller, product quality manager, supplier quality manager, quality systems manager, and monitoring and evaluation practitioner

Question 17

ASSESSMENT

Accepted Answer

1. Instructions & Memorandum of Assessment
1.1       Classroom: Formative Learner Workbook Questionnaires/ Activities
These activities will be completed during the classroom or facilitation session and can be found in the learning material. Activities may include questioning, case studies, group activities and assignments.

1.2       Classroom: Formative Assessment Instrument
These knowledge based questions will be based on the outcomes and Unit Standards addressed in this module. This component will consist of both direct and multi-choice questions. You are required answer all the questions provided as this will also form part of your portfolio of evidence.

2. Assessment Section 2:
2.1       Summative Knowledge Assessment
You are required to complete the knowledge assessment by answering all the questions provided in filled giving examples where asked.

2.2       Workplace Assignments
This section will consist of Workplace assignments and projects which you will need to complete which will form part of your Portfolio of Evidence.

2.3       Summative Practical / Observational Assessment 
The practical / observational assessment will be completed by the assessor based on your performance against the outcomes of this module to determine your competence.

2.4       Personal Narrative 
The personal narrative requires you to reflect on the reflexive competence requirements needed to be deemed competent in this module. This section will include critical cross field outcomes.

2.5       Witness Testimony
The witness testimony consists of a testimonial based on your performance as observed / reviewed by your Supervisor / Manager in the workplace.

Question 18

WHAT YOU WILL NEED?

Accepted Answer

• Computer, laptop, tablet, or smart cellphone with 5 to 10 Mbps internet (this is to access LMS content and attend online classes)
 • Writing pad and pen
 • Learner material (will be provided by Palucraft)

Question 19

IS THE COURSE NQF RATED?

Accepted Answer

Yes. It is NQF Level 6 rated.

Question 20

CAN AN EMPLOYER CLAIM SKILLS DEVELOPMENT EXPENDITURE FROM THIS COURSE?

Accepted Answer

Yes. If the employer pays for his/her employees, they can claim the skills development expenditure in accordance with the Learning Programme Matrix guidelines.

Question 21

WHAT IS THE CLASSIFICATION OF THE COURSE IN TERMS OF THE BBBEE SKILLS DEVELOPMENT EXPENDITURE LEARNING PROGRAMME MATRIX?

Accepted Answer

Employers may choose to structure the skills intervention as follows:
 • Category A (Bursary or scholarship) - Employer sponsors the fees and gives support to employee to complete the workplace practicals. Employer can claim the full amount of the bursary and a stipend, but not the salary, linked to the bursary.
 • Category B (Internships) - The employer may choose to structure the skills intervention as an internship. The organisation can claim the full expenditure as well as the salary or stipend of an intern. The internship must form part of an institution-based theoretical instruction programme that results in a Degree, Diploma or Certificate.
 • Category D (Learnerships or Apprenticeships) - The skills intervention can be structured as an occupational directed instructional and work-based learning programmes that require a formal  contract. Organisations can claim all expenditure as well as the salary or stipend of the Learner.
 • Category E (Work integrated learning) - The skills intervention can be structured as an occupationally directed instructional work-based learning programme that does not require a  formal contract. Organisations can claim total expenditure, excluding the salary of the Learner.

Furthermore, the employer may apply for discretional funds from the relevant SETA.

Question 22

WHAT WILL BE THE BBBEE RECOGNITION SPEND FOR ENTERPRISE AND SUPPLIER DEVELOPMENT?

Accepted Answer

Palucraft has BBBEE Level 1 recognition level. The recognition spend will be 135% towards the employer's BBBEE scorecard.

Question 23

HOW WILL THE EMPLOYER BENEFIT FROM SENDING THEIR EMPLOYEES TO THIS COURSE?

Accepted Answer

The purpose of this qualification is to prepare a learner to operate as a Quality Manager. Quality Managers plan, organise, direct, control and coordinate quality activities to ensure stated quality requirements and objectives are met within an organisation.

A qualified learner will be able to:
 • Ensure incoming, in-process and outgoing quality products or services
 • Manage the quality management department to meet performance targets
 • Manage a quality management system
 • Manage quality functions of an organisation to ensure product/service quality

Employers will benefit from having capable employees who will develop, implement, and maintain a Quality Management System (QMS) that is suited to the context of the organisation and ensure the organisation meets its business objectives.

Question 24

ARTICULATION OPTIONS

Accepted Answer

This qualification allows possibilities for both vertical and horizontal articulation.
Horizontal Articulation:
 • Diploma: Accommodation Operations and Services, NQF Level 6.

Vertical Articulation:
 • Advanced Diploma in Quality, NQF Level 7.
 • Advanced Diploma in Quality Management, NQF Level 7.

Question 25

HOW TO ENROLL

Accepted Answer

Click here (https://palucraft-gccstudy.com/occupational-certificate-quality-manager-118768#quality-manager-contact)to complete the contact form. We will then email you the course registration form and brochure.

Complete the registration form and return to us for further processing. Please ensure you submit a copy of your identity document and qualifications.

Occupation Certificate: Quality Manager

Registration deadline:
15 Jan 2024

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