Date last revised: 04 November 2025

Revision: 02

 

1. Where we ship

​

• South Africa: Door-to-door courier to physical addresses only (no PO Boxes or Post Office counters).

• Outside South Africa: We can arrange international courier at the buyer’s cost. Any customs duties, VAT, or import taxes are for the recipient.

​

2. Fees & delivery times

​

• SA deliveries: Free shipping. Typical delivery 2–7 working days after payment clears.

• International deliveries: Quoted on request. Delivery timelines vary by country and courier.

• We’ll email your tracking number once your order is booked with the courier.

• Courier deliveries occur Mon–Fri, 08:00–17:00 (excluding public holidays).

 

 

Tip: Use a daytime address where someone can sign. If the courier can’t deliver after reasonable attempts, re-delivery fees may apply.

​

3. Order processing & changes

​

• Orders are processed once payment reflects.

• Need to change your address or contact details? Email info@palucraft.com before dispatch (we’ll confirm if we can apply the change).

​

4. Pre-orders

​

• Items marked Pre-Order are not yet in stock (often in print). Estimated dispatch is 1–2 weeks, but printing can take longer.

• Payment is taken at checkout to reserve your copy.

• Cancellations:

  • Before dispatch: Allowed — full refund.

  • After dispatch: See “Returns & Refunds” below.

• Mixed carts (in-stock + pre-order): We ship once all items are available. If you want the in-stock items sooner, please place a separate order.

​

5. Digital products: Study Material access

​

• Access (license) is provisioned to your Candidate Platform account after payment.

• One user per license (non-transferable, non-shareable).

• If you have trouble accessing content, contact support first — we’ll help resolve technical issues quickly.

• Refunds for digital products: Once access has been activated/redeemed, the product is generally non-refundable, except where required by law (e.g., the content is defective or not as described).

​

6. Damaged, incorrect, or missing items

​

• Please inspect on delivery. If something is damaged, incorrect, or missing, email info@palucraft.com within 48 hours with:

  • Order number

  • Photos of the parcel, packaging, waybill, and item(s)

• We’ll arrange a replacement or correction at our cost where appropriate.

​

7. Returns & refunds (physical books)

​

We want you to be confident in your purchase. In addition to your statutory rights:

• Change-of-mind returns:

  • Notify us within 7 calendar days of delivery.

  • Items must be unused, in saleable condition, and returned with original packaging.

  • Return shipping is for the buyer. Refunds exclude any non-standard shipping charges.

• Defective or not-as-described:

  • If we confirm a defect or error, we’ll repair/replace or refund (including reasonable return costs), as required by the Consumer Protection Act (CPA).

• How to initiate: Email info@palucraft.com for return instructions. Unauthorised returns may be refused.

​

 

Refund timing: Once the return is received and inspected, we process refunds to your original payment method. Banks can take 3–7 working days to reflect funds.

​

8. Risk & title

​

• Risk transfers to you on delivery/signature at the address provided (or, for collections, when the item is handed to you).

• Title passes once full payment is received.

​

9. Collections

​

• You’re welcome to buy or collect at our Bryanston Training Centre — please email info@palucraft.com to confirm stock and arrange a time.

​

10. Contact

​

Questions? We’re here to help.
Email: info@palucraft.com