What You Will Learn:
Root cause analysis process
Root cause analysis tools & techniques
RCA facilitation fundamentals
Implementing corrective actions
Learn - We will present the basic Root Cause Analysis theory that will provide context and a solid foundation.
Practice - We will evaluate the Root Cause Analysis theory against various case studies.
Apply - You will be given an opportunity to apply the theory and lessons learned from case studies to complete a comprehensive Root Cause Analysis report.
Introduction: Orientation & course welcome
Module 1: Root Cause Analysis process
Module 2: Problem definition
Module 3: Identifying possible causes
Module 4: Collecting data
Module 5: Analysing data
Module 6: Present findings in a Root Cause Analysis report
Class project: Complete a comprehensive root cause analysis report
This course includes:
10 hours on-demand videos
Content delivered over 4 days
4 reference case study articles
3 hour live group session
5 downloadable resources
Evaluation of class project